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Wednesday, January 26, 2011

New chat feature at VA for online applications


VA Adds Chat Feature to Online Application for Health Benefits

January 18, 2011

VA Adds Chat Feature to Online Application for Health Benefits

WASHINGTON – Veterans will find it easier and faster to apply for their health care benefits now that the Department of Veterans Affairs has enhanced and streamlined its online Form 10-10EZ, “Application for Health Benefits.”

“VA is committed to tapping into the best that technology has to offer to ensure Veterans receive the benefits they have earned,” said Secretary of Veterans Affairs Eric K. Shinseki. “We continue to look for new ways to improve access to care and benefits and engage Veterans.”

This revised online application now features a chat function which will allow Veterans to receive live assistance while they are filling out the form. Additional enhancements to the process include simplification of questions relating to military service in Southeast Asia during the Gulf and in the Vietnam wars. Several additional minor enhancements make the application easier and faster for Veterans to complete.

The 10-10EZ application is divided into six different sets of information, including personal information, insurance information, employment, military service, and a financial assessment. Since November 2000, nearly 400,000 Veterans have already used the online 10-10EZ to start receiving health care benefits from VA.

Future enhancements to the online application will include a 10-10 EZR Health Benefits Renewal Form for Veterans to update their personal information and a special 10-10EZ designed specifically for demobilizing military service members.

Veterans may complete or download the 10-10EZ form at the VA health eligibility Web site at

Veterans may also contact VA at 1 (877) 222-8387 (VETS), visit the VA health eligibility Web site at or apply for health care benefits at any VA medical center at with the help of a VA health care eligibility specialist.

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Source: VA here

(H/T Jane)